Placing an order

Browse the Cinderella Herbals catalogue to make your purchase. When you have selected at the item you wish to order, enter the quantity you desire and click on "Order".

When your order contains the items and quantities you wish to purchase, click on the "Checkout" link underneath your order.

You will then be asked to provide us with your shipping and payment information. Please see below information on Payment Options available to you.

Once you have successfully made your payment, your order will be processed online immediately. We will ship your order to you immediately. Please see below for information on our Shipping Policy.

Payment Options

Cinderella Herbals is set up to take immediate orders online through the following modes of payment:

  1. a) Domestic and international credit cards issued by banks and institutions that are part of the Visa, and Mastercard  Network
    b) Visa Debit cards

From select banks in India. A full list is available at the time of Check Out and prior to making payments for purchases

Please note that for Visa and Mastercard you will require to submit your 16-digit credit card number, card expiry date and 3-digit CVV number (on the back of the card) when you make your online transaction using your Credit Card. You should also have enrolled your Credit Card with VBV (Verified by Visa) or MSC (Mastercard Secure Code) to complete the transaction. For American Express Cards you will be required to give your 15 digit card number and 4 digit code

The Credit Card transaction will appear on your bank statement as a payment to Net Distribution Services Pvt Ltd

Pricing Policy

Product prices listed are current, however these are subject to change without advance notice.

  • All prices on this web site are processed in Indian Rupees.
  • All orders are acknowledged at current pricing. We will bill at price in effect at the time of shipping.
  • Our products are liable for GST in India.
  • All international shipping orders may attract local duties applicable in that country and the customer will have to pay accordingly locally.
  • Out of stock Items

We apologize for the inconvenience this may cause. If your item is out of stock we will contact you within 2 business days to discuss how you would like the order handled. Cinderella Herbals does not back order, that is, does accept orders which we cannot fulfil immediately.

Cancellation Policy

In case of cancellation of order within the timeline, you will be charged 2.5% as payment gateway charges and the balance will refunded to the cardholder and credited through the same payment instrument.

Returns Policy

We will issue a product exchange for any product that is returned in a saleable and undamaged condition, in its original packaging, within 7 calendar days of the delivery date. All products to be exchanged must be accompanied by the original receipt.

To return any items, please contact by email support@cinderellaherbals.com.

All returned items must be accompanied by a copy of the original receipt, a return / exchange authorization number and in unopened, saleable condition.

Postage will not be refunded.

Please note that we cannot offer exchanges or refunds on any sale, opened or used products. Cinderella Herbals is not responsible for damage after delivery.

Please allow one to three weeks from the day you return your package for your request to be processed. You will be contacted once your return is complete.

All claims for shortages or damages must be reported to customer service on the day of delivery.

  1. Return/exchange requests are subject to an inspection and checking by the Cinderella Herbals Team. Damages due to neglect, improper usage or wrong application will not be covered under our Exchange/Returns Policy.
  2. Each item can only be exchanged once. No cash refunds are permitted.